Shipping policy

Last updated: 30 September 2026

Destinations and dispatch location

OrienX currently ships only to France, Germany, the United Kingdom, the United States and China, from its workshop warehouse in Shenzhen, China. Other countries and territories are not currently served. Address availability is confirmed at checkout.

Standard shipping and currencies

Destination	Currency	Standard shipping
France	EUR	Free, no minimum
Germany	EUR	Free, no minimum
United Kingdom	GBP	Free, no minimum
United States	USD	Free, no minimum
China	CNY	Free, no minimum

Free standard shipping with no minimum order applies to every item in these five countries, including the Mist Tumbler. The standard shipping charge at checkout is zero.

Processing and delivery

In-stock items are normally checked, packed and dispatched within 1–3 business days. Estimated delivery to all five countries is approximately 7–14 calendar days after dispatch. Processing time is additional; calendar days include weekends and public holidays. This is an estimate, not a guaranteed arrival date. Customs checks, public holidays, remote areas, weather or carrier disruption can extend this estimate.

Taxes, duties and clearance

Prices for these five markets are configured to include applicable taxes and duties. OrienX bears applicable import taxes, customs duties and routine clearance fees, so customers should not pay anything beyond the checkout total. If customs or a carrier requests payment, contact contact@orienx.store promptly with the order number and charge notice. If immediate payment is necessary to prevent a return, keep the official receipt; OrienX will reimburse verified applicable import charges.

Protective packaging and brand mark

Every ceramic order uses brand packaging developed by OrienX to combine cross-border protection with considered design. The OrienX mark on the ceramic is brand identification, not customer-requested engraving or personalization.

Tracking, address and order changes

When the service supports tracking, we send it after handover to the carrier. Check the recipient name, street number, postal code and telephone before payment. Contact us immediately to change an address or cancel. We make every effort before warehouse processing begins, but cannot guarantee a change or interception once preparation or transit starts.

Delay, loss and delivery issues

If tracking stalls, shows delivered when missing, the parcel is damaged or it is returned, contact OrienX. For consumer orders carried by a service we selected, OrienX coordinates the investigation and provides an appropriate reshipment, replacement or refund under applicable law. Customers are not required to bear the carrier claim alone. Refusing a parcel by itself is not a clear withdrawal or return notice; notify us separately in writing.